Accessibility & Civil Rights

How to Submit an ADA or Title VI Complaint

Americans with Disabilities Act and Title VI complaints may be filed with EMBARK by any person. Any such complaint must be filed with EMBARK within 180 days following the date of the alleged discriminatory occurrence.

• Online: ADA / Title VI Complaint Form
  • ADA /Title VI Complaint - Spanish Form
  • ADA /Title VI Complaint - Chinese Form
  • ADA /Title VI Complaint - Vietnamese Form
• Email: mobilitymanagement@okc.gov
• Phone: 405-297-3705
• Fax: 405-316-3705
• Mail: EMBARK ADA Coordinator, 2000 S May, Oklahoma City, OK 73108

Communication Accomodations

It is EMBARK's policy to ensure that communications with participants and members of the public with disabilities are as effective as communications with others.

Public Meetings

• Anyone with a disability who requires an accommodation, or modification of policies or procedures, or an auxiliary aid or service in order to participate in an EMBARK public meeting should contact EMBARK at 405-297-1331 or TDD 711*, or by email, as soon as possible but not later than 48 hours (not including weekends or holidays) before the scheduled meeting.

Service Information

• If you need access to service information in an alternate format, please contact EMBARK at 405-235-7433 or TDD 711*, or by email.
• If you utilize a teletypewriter (TTY) or computer equipment with TTY capabilities to place phone calls, you may now dial 711 to reach Relay Oklahoma for free communication assistance with EMBARK. Simply give the Relay Oklahoma operator the EMBARK Customer Relations number, 405-235-7433. The Relay Oklahoma Operator will provide communication assistance to you on your TTY device while speaking with EMBARK staff. EMBARK will give primary consideration to the choice of auxiliary aid or service requested by the individual with a disability.
• If you need service material or information in a language other than English, please contact 405-235-7433.

Reasonable Modification Policy

EMBARK is committed to making reasonable modifications to its policies, practices and procedures to ensure EMBARK services are accessible to everyone. Requests for modifications can be made by calling 405-297-3705 or by email.

• Learn More About the Reasonable Modification Policy

Reduced Fare Benefits

Discounted fares for bus, streetcar, and ferry services are available to qualified individuals.

Reduced Fare is available senior adults age 65 or older, persons on Medicare, persons with a qualifying disability, and youth ages 7-17.

Reduced Fare benefits provide a 50% discount off single trip fares and passes.

• Learn More About Fares & Reduced Fare Benefits

Service Animal Policy

Your service animal is welcome on EMBARK. You may be asked to confirm that your animal is a service animal. You are responsible for the care, conduct, and supervision of your animal while on board as outlined in the Rider Conduct Policy.

If you are planning on bringing your service animal on a bus, streetcar, or ferry, please follow these guidelines:

• Service animals must remain under your control and behave appropriately.
• The animal must remain at your feet or on your lap. The animal may not sit on a vehicle seat.
• The animal must not be aggressive toward people or other animals.
• The animal must be housebroken and current on immunizations required by Municipal Code.
• You are responsible for any damage or soiling caused by the animal.

If you have any questions about bringing your service animal on EMBARK, please call us at 405-235-RIDE (7433) or leave a comment in the Help Center.

PLUS Paratransit Service

EMBARK PLUS Paratransit provides lift-equipped public transportation to eligible individuals within the Oklahoma City limits who are not functionally able to ride our fixed-route bus service due to a disabling condition.

• Learn more about PLUS Paratransit Service

Senior Services

Senior adults and people with disabilities readily use EMBARK to get around. Travel training is available, and we offer special services for those who can't use regular bus service.

• Learn more about Mobility Management Programs

Streetcar

The OKC Streetcar offers 100% level boarding at all of its platforms. This enhanced feature is meant to make boarding significantly easier for customers using strollers, bikes, and mobility devices such as wheelchairs and walkers.

Reader boards and audio announcements also indicate the next stop.

Parking

Off-Street Parking

• Garages - All ADA spaces are located near the entrances/exits of Parking Garages and can easily access the elevators. If the spaces are full on one floor, try circling up to the next floor and look again near the elevator lobby.
  • Arts District - 17 ADA spaces
  • Sheridan Walker - 28 ADA spaces
  • Century Center - 19 ADA spaces
  • Convention Center – 24 ADA spaces

• Surface Lots
  • Scissortail Lot – 10 ADA spaces
  • Santa Fe West Lot - 2 ADA spaces
  • Santa Fe East Lot - 1 ADA spaces
  • Lot 61 - 5 ADA spaces
  • Midtown Lot – 2 ADA spaces

On-Street Parking

• Individuals with a valid handicapped placard or a handicapped vehicular license plate may park at any downtown meter for free, but may only park there for the posted time limit.
• ADA-Accessible parking is available in each parking meter-ed zone. Parkers must observe the allowable maximum time for each zone

Oklahoma River Cruises

Landings are the anchored platforms where guests come aboard and return to shore with ease. All landings have a railed path and are ADA accessible for mobility devices, strollers, and bikes.