4/19 - Effective immediately, masks are not required to use EMBARK's buses, streetcars, ferries, or access the Transit Center.


Public transportation is our business. Rider satisfaction is our mission.

We aim to provide you with our best customer experience everyday — at every stop and on every bus you ride with us.

Contact us anytime, for any reason. We look forward to hearing from you.

Contact Us In Person
Customer Care Experts are available to assist you at the Customer Care window at the Downtown Transit Center on weekdays from 6 am to 6:45 pm with limited hours on Holidays. The window is not open on weekends. Customer Care Experts can help you with:

Contact Us Online

Contact Us By Phone
Customer Care Experts are here to help you with your transit travel needs. The Customer Care Call Center hours of operation have changed to 7:30 a.m. - 6:30 p.m., to coincide with the closure of the Transit Center. Senior Customer Service Representatives are available to assist customers with getting to their destinations quickly and safely. 

Monday - Friday from 7:30 am - 8 pm, Saturday from 9 am - 5 pm, and 8 am - 4 pm on holidays. The call center is closed on Sundays.

Contact Us By Mail
Attn: Customer Care
2000 S May
Oklahoma City, OK 73108

Need to Know More?

You may still have a few questions about using public transit. Review the How To Ride instructions, or browse the FAQ area in our Service Center. If you still don't find what you're looking for, just ask!

A few commonly asked questions are:

When do the buses run?
Bus service operates seven days a week. Weekday, Monday - Friday, service operates from around 4:30 am - 7:30 pm. Nightshift service operates Monday - Friday from 7 pm - midnight on a limited number of routes. Weekend services generally operate from about 6:30 am - 6:30 pm. Route start times differ slightly.

What's the holiday schedule?
OKC Bus service operates on a weekend schedule for all holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. See individual routes for detailed schedule information. EMBARK Norman does not operate on holidays.

On the Go

EMBARK Connect is a convenient tool for staying in touch while you're on the go.

Available 24-hours a day, 7 days a week, from anywhere; you will be able to quickly submit requests, report issues such as bus shelter graffiti, service issues, or ask a question.

Users can simply open the App, select an issue, take a picture, and tap submit – the app knows the exact location and sends the issue directly to EMBARK staff. You will also be able to track the status of your requests through your mobile device.

Apple App Store Icon        Google Android Play App Store

Email Updates

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