Connect
Public transportation is our business. Rider satisfaction is our mission. We aim to provide you with our best customer experience everyday — at every stop and on every bus you ride with us. Contact us anytime, for any reason. We look forward to hearing from you.
Customer Care Experts can Help with:
- Trip Planning
- Bus Pass Sales
- Reduced Fare Applications
- EMBARK ID's
- Complaints, Suggestions, and Commendations
- General Service Questions
- Lost and Found
Customer Service
- Call 405-235-RIDE (7433)
- Hours:
- Monday - Friday: 7:30 am - 6:30 pm
- Saturday: 9 am - 5 pm
- The call center is closed on Sundays.
- Holidays: 8 am - 4 pm
- Visit the Service Center to submit comments, concerns and ask questions
- Browse through our database of Frequently Asked Questions (FAQ) as we may have already answered your question.
Transit Center
- Monday - Friday: 6 am - 6:45 pm
- The window is not open on weekends.
- Holidays: 8 am - 4 pm
- Last call for bus pass transactions is 6:20 pm.
Contact Us By Mail
EMBARK
Attn: Customer Care
2000 S May
Oklahoma City, OK 73108
Need to Know More?
You may still have a few questions about using public transit. Review the How To Ride instructions, or browse the FAQ area in our Service Center. If you still don't find what you're looking for, just ask!
A few commonly asked questions are:
When do the buses run?
Bus service operates seven days a week. Weekday, Monday - Friday, service operates from around 4:30 am - 7:30 pm. Nightshift service operates Monday - Friday from 7 pm - midnight on a limited number of routes. Weekend services generally operate from about 6:30 am - 6:30 pm. Route start times differ slightly.
What's the holiday schedule?
OKC Bus service operates on a weekend schedule for all holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. See individual routes for detailed schedule information. EMBARK Norman does not operate on holidays.
On the Go
EMBARK Connect is a convenient tool for staying in touch while you're on the go.
Available 24-hours a day, 7 days a week, from anywhere; you will be able to quickly submit requests, report issues such as bus shelter graffiti, service issues, or ask a question.
Users can simply open the App, select an issue, take a picture, and tap submit – the app knows the exact location and sends the issue directly to EMBARK staff. You will also be able to track the status of your requests through your mobile device.
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